Return to top

How do Canna-Pet® subscriptions work?

In addition to purchasing an item one time, we now offer you the option to subscribe to monthly or bi-weekly Canna-Pet product shipments. Subscribing provides deeper discounts, and allows you to ensure timely delivery for your pet. You may also put your subscription on hold or cancel at any time by contacting us. Learn more about Canna-Pet subscriptions here.

1
Return to top

Do you offer free shipping for international orders?

At this time, we do not offer free shipping for international orders (any order with a shipping address outside of the United States). When placing your order, you will be presented with the most economical shipping rates available to your destination.

1
Return to top

How do I pay for orders?

We accept all major credit cards – Visa, MC, Amex, and Discover.
Our credit card processing is done right here in the USA.

[[ Customers should be wary of any companies that try to process your CC via the UK – these are companies that previously have incurred credit card fraud issues, lost their ability to process using USA banks, and now must use high-risk international processors — this leads to customer fees, security issues, and card cancelllations.]]
1
Return to top

What is Autoship?

Autoship allows you to receive pre-scheduled shipments of your favorite products, at a discount. You can select the frequency of shipments when you purchase the item.

1
Return to top
Return to top
Return to top
Return to top

I received a notification about my CC for Autoship needing to be updated, but it is still good – what is going on?

Your same credit card is likely still fine – this is occurring because you are using your card for an online subscription with Autoship.

Modern credit cards (since 2018) routinely ask for re-entry of card information for security purposes.

We just need you to delete your old entry and re-enter the numbers for security verification.

We are sorry for the inconvenience. You can delete your old card and re-input the information here:
https://canna-pet.com/my-account/payment-methods/

1