Privacy Policy

Who we are

Our website address is: https://canna-pet.com

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What personal data we collect and why we collect it

We may collect, store and use the following kinds of personal data information about your visits to and use of this website information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.

Comments

We do not accept comments from visitors to our site.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill out any contact form, you opt-in to having your information saved to our website indefinitely.

If submitting your contact information through any of our sign-up forms (for Newsletters, discount programs, etc.) you are opting in to receive further messaging from us.

If using our Support help widget, or the general Contact form in order to receive customer support, we will retain your information indefinitely to be able to support you in future requests or issues.

By using any contact form on our website, your information is stored in our 3rd-party Support system, whose separate Privacy Policy is outlined here.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you login using a social media account (Google, Facebook, etc.) you are consenting to their respective privacy policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our site uses Google Analytics to track user interactions. By using this site, you are consenting to the Google Analytics privacy policy here. You may opt-out of having your activity tracked by installing this browser add-on.

Information About Website Visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

Using Your Personal Data

Personal data submitted on this website will be used only for the purposes specified in this privacy policy or in relevant parts of the website. In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to send information to you which we think may be of interest to you by post or by email or similar technology; We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

In order to serve you efficiently, our site is integrated with a number of 3rd-party services, including: Google Analytics, Facebook, Instagram, Mailchimp, Zendesk, and TargetBay. By using this website, your information may be shared, in whole or in part, with 1 or more of these services. See each of their respective Privacy Policies for more information on where/how they retain your information. We are not responsible for the privacy policies of third party websites.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Any customer that completes a purchase on our website is automatically registered with an account and all aspects of the previous paragraph apply to their personal information.

Unless your data is requested to be erased, we may store your data indefinitely.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our website and all services are hosted on secure servers throughout the United States. The 3rd-party services we integrate with may store your data on servers in other countries.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have any orders on Autoship, in order to erase your personal data, we will be required to cancel your Autoship.

Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you to the extent that we are required to do so by law in connection with any legal proceedings or prospective legal proceedings; except as provided in this privacy policy, we will not provide your information to third parties.

Ecommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

Send you marketing messages, if you choose to receive them

When you place an order, an account is created for you. We will store your name, address, and email, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Customer Support Agents can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example, we will share your shipping address with our fulfillment warehouse, and your payment information with our credit card processor. Your ecommerce activity will also be shared with Google Analytics and Mailchimp.

Additional information

How we protect your data

All ecommerce transactions on our site are protected by an SSL certificate. Any passwords are stored in an MD5 hash and cannot be viewed by any administrator at any time. Your payment information (such as your credit card number) are never stored on our website.

What data breach procedures we have in place

Our website hosting server maintains a security protocol in case of a data breach. If there is ever a data breach, we will erase any stored payment information and update you via email about any other procedures undertaken.

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy Amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Our contact information

If you have any questions about this privacy policy or our treatment of your personal data, please write to us at [email protected].